Prohibited uses

Using AIVEO to produce the following is prohibited:

• any content involving a minor
• any sexual, nude or humiliating content depicting a real person
• any pornographic or sexually explicit content, including of fictional, drawn or generated characters
• any deepfake of a real person without their explicit consent, and any impersonation of their identity
• any impersonation, fraud or harassment
• any content that infringes the rights of a third party: image rights, copyright, trademarks (including characters used as a universe image)
• any illegal content

Consent

You must have the explicit consent of every person visible in the photo and in the video you use, or in the photo you have edited. Every person visible must be an adult, and no character depicted, including on the universe image you may add, may be a minor.

Account

You must be 18 or older to create an account, buy credits and use AIVEO.

Your account is created with an email and a password, or with Google (AIVEO then reads only your email address). It is personal: protect your password, you are answerable for what is done from your account.

Your account can also be created at your first purchase, with the email given at payment. A link is then sent to you to choose your password.

If you use AIVEO as a Mini App in Telegram, your account is identified by your Telegram ID, with no email and no password. It opens only from Telegram and stays separate from an account created on the website: the two are not merged and their credits do not carry over from one to the other. If you lose access to your Telegram account, you lose access to this account and its credits. When you first open it, you confirm that you are 18 or older and you accept these terms. Telegram is a service independent of AIVEO, with its own terms and its own privacy policy, which you accept separately.

A Telegram account has no email: AIVEO sends you neither an order confirmation nor a support reply by email. Support replies remain visible in the Help window.

AIVEO may freeze an account in case of abuse, refund or payment dispute.

You can delete your account in Settings. If your account is frozen or under review, write to [AIVEO contact email to be supplied] to have it deleted. Deletion is permanent and any remaining credits are lost, without refund, except in the cases provided by law.

In the Mini App, deleting your account works the same way. If you then reopen the Mini App, a new account is created. Files already sent to your Telegram conversation stay there: you delete them yourself in Telegram.

The version of these terms and the date of your acceptance are recorded with your account and with each purchase. With each generation, the date of your consent confirmation and the version of the terms in force are also recorded.

Credits

• Credits are bought in packs.
• The cost of a generation is shown before you start it. A 10 s video costs 160 credits at 480p and 320 credits at 720p: one second of your source video and one second of the video produced are both counted. A photo edit costs 6 credits at 1K and 12 credits at 2K.
• If a generation fails, your credits are returned.
• The Discovery pack can be bought only once per account.
• First video wheel: when you launch your first video after your first purchase, you can spin a wheel, once per account. The server draws the prize at random: +20% credits (60% chance), +30% credits (35% chance) or 200 credits added to your balance (5% chance). The 200 credits are added right away. The +20% or +30% applies to the Starter, Plus and Creator packs during the 15 minutes after your first video finishes (or after the spin, if that comes later), as long as your account has only one paid purchase. It cannot be combined with a creator link bonus: the larger of the two applies. The bonus is fixed when the order is opened.
• Credits do not expire.
• Credits you buy cannot be refunded in money, except in the cases provided by law, in particular the legal guarantee of conformity.

Results

Videos and photo edits are produced by artificial intelligence. The result depends on the files you send (framing, lighting, visible face, movement) and varies from one generation to the next: AIVEO guarantees neither likeness nor any specific result. A generation that runs to completion uses its credits, even if you are not happy with the result, and they are not returned. Only a generation that fails technically, with no result delivered, automatically returns your credits to you. These terms do not limit your rights under the statutory guarantee of conformity of digital content (Articles L224-25-12 et seq. of the French Consumer Code).

In the Telegram Mini App, the video or image produced is sent by the bot to your Telegram conversation with AIVEO. Telegram receives this file and keeps it under its own rules, which AIVEO does not control. If a file does not arrive in the conversation, write to support with the Help button.

Publication and AI disclosure

The videos and images produced with AIVEO are generated by artificial intelligence.

When you publish them, you must state clearly that they are AI-generated or AI-modified: with the AI label of the platform where you publish, and with the mention "Virtual image" ("Image virtuelle") where the law requires it, in particular for an influencer's commercial communication.

Never present them as a real scene.

Payment

On the website, payment is handled by Stripe. Prices are in euros, all taxes included.

In the Telegram Mini App, packs are paid for only in Telegram Stars. The price is shown in Stars before you pay. You buy the Stars from Telegram (often through the App Store or Google Play), under the terms of Telegram and of the store used, and not from AIVEO. The wheel offer also applies to these purchases.

In case of a refund, your account is frozen and the credits of the order concerned are removed. This also applies to a refund of Stars, whether AIVEO requests it from Telegram or you obtain it from Apple or Google.

In case of a payment dispute, your account is frozen, without automatic removal of credits.

Right of withdrawal

Credits are delivered immediately after payment. With each purchase, including in the Telegram Mini App, you request this immediate access and expressly waive your 14-day right of withdrawal (Article L221-28 of the French Consumer Code) by ticking the box provided. The date of this waiver is recorded with your order.

Referrals and creator links

Your referral link gives you 1000 credits for every 10 referred people who buy a pack.

A creator link adds bonus credits to the packs bought by the people who followed it.

In case of fraud or self-referral, the credits obtained are cancelled.

Purchases paid for in Telegram Stars give no creator link bonus and do not count for referrals.

Partner creators

If you share an AIVEO link as a partner creator, you must follow these rules. AIVEO may suspend your link in case of a breach.

• State clearly that your promotion is commercial, with the mention "Advertisement" or "Commercial collaboration".
• Make no misleading promise: none about earnings, results or undetectable content.
• Use only content you have the rights to, and never a third party's image without their agreement.
• Disclose that the content you show is AI-generated.

Liability

You are solely responsible for what you generate. AIVEO provides the tool: the videos and photo edits are produced by a technical provider, from the files you send.

Data retained for moderation and quality

For each generation or photo edit, AIVEO retains its technical references: the task ID and the temporary links to the input files (photo and video, or photo only for a photo edit), associated with your account. They are used for moderation and to improve the quality of the results: the team may view these files, the result and, for a photo edit, the text of your request, for as long as the generation service keeps them. Before each generation or photo edit, and as soon as you add an image in the video generator after ticking the consent box, the uploaded images (the photo of the person and, if there is one, the image of the universe character) are automatically analysed by our processor Anthropic to detect a person or a character who appears to be a minor. An image showing a person or a character who appears to be a minor is refused. Any image refused by this check is kept as a safety report, with the date, the reason, the temporary link to the image, the account identifier, and the IP address and browser used at that moment, for review by the team. On suspicion of child sexual abuse material, the account is also frozen or banned, and the report may be passed to the competent authorities (PHAROS in France, NCMEC in the United States).

Sanctions and reporting

Any breach of these terms may lead to the account being frozen or banned.

Anyone, even without an account, can report content at Report content. Each report is reviewed as soon as possible, usually within 48 hours. AIVEO keeps neither the videos nor the images produced: the team therefore acts on the account concerned when it can identify it (freeze or ban) and passes the report on to the authorities when the law requires it.

Governing law and disputes

These terms are governed by French law.

If you are a consumer and live in another country, you keep the protection of the mandatory rules of that country.

In case of a dispute, write first to [AIVEO contact email to be supplied]. Failing an agreement, the dispute may be brought before the competent court of the place where you live.

Changes to the terms

AIVEO may change these terms. Any important change is announced to you in the app or by email before it takes effect. The version that applies to a purchase is the one you accepted when making that purchase. A new version applies to the purchases and generations that follow its entry into force. If you refuse it, write to [AIVEO contact email to be supplied] to have your account deleted.

Personal data

How your data is processed and the cookies we use are described in the privacy policy.